Scripts & Floor Duty: What to Say & When

Many agents hesitate to use scripts, but they are a proven tool for clear, confident communication. In this session, you’ll learn why scripts work, how they help agents overcome hesitation, and how they improve client interactions. Learn how preparation leads to better conversations, increased trust, and higher conversion rates.

A great script doesn’t sound rehearsed—it sounds genuine and tailored to your client. Learn the key elements of a successful script and how to adapt them to different conversations.